For those who don't think social media has an effect: BofA Help has tweeted me several times since I posted the item below. I've tweeted back that they can help me by telling me what is going on with my short sale. Now, they've promised to call me tomorrow. I wish they'd spend more time clearing their backlogs of short sales and less time managing their online reputations.
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Now BofA wants to know if they can help me
