If you've read this blog before, you'll remember my BofA refinance saga. My husband and I tried to do a simple home refinance in January 2009. We were immediately approved, but somehow it still inexplicably took six months to go through.
Here's my question, as a bank customer and also a Realtor who deals with short sales: why, two years into the lending crisis, haven't the banks ramped up enough to service their own loans in a timely, correct manner? Have they just not hired enough people? Are they stalling? What's going on?
